MODULE 1

You the Supervisor

Supervising others can be a tough and tricky job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. Here you will learn:

• What to Do If You’ve Been Promoted from within the Team
• Competencies of a Winning Supervisor

MODULE 2

Communicating to your Team

In this module, you'll learn how to master clear, effective communication with your team. We’ll cover strategies for delivering instructions.

• Adjusting your style for a better approach:

MODULE 3

Set the Expectations

you'll discover how to set clear, achievable expectations for your team and yourself. 

• How Does Your Team Fit into the Bigger Picture?
• Define the Requirements
• Set the Expectations with SMART’ER Goals
• The SMART’ER Way

MODULE 4

Successful Delegation

The most effective leaders know how to delegate smartly. Effective delegation saves money, time, builds people and team skills, grooms successors and motivates people.

• 10 Rules for Successful Delegation
• Degrees of Delegation
• Troubleshooting Delegation

You’ll finish this course with a retirement plan and a road map to get there.

MODULE 5

Art of Feedback

 Without feedback people, would have very little idea of how others perceive them or how they are progressing in terms of performance

• Types of Feedback
• 3 Stages to Receiving Feedback
• 5 Top Tips to prepare yourself to provide feedback
• Feedback Delivery Tools
• Difficult Feedback Using the SBI model
• Seeking Feedback

MODULE 6

Managing your Time

Supervisors often find that between helping their colleagues, managing their staff, and performing their own tasks, that there are not enough hours in the day. This module will give you some tools to plan and priorities effectively and make the most of the time that you have.

• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Block Out times around your Energy Cycle

MODULE 7

Managing Conflict

Supervisors are often called in to help mediate conflicts within their team, or sometimes within other teams. Although many people dislike dealing with conflict, when it is managed properly, it can be a positive thing. 

• Tuckman and Jensen four phase model
• Team Development Stages
• Using a Conflict Resolution Process
• Alternate techniques
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team
• Create an Action Plan